Introduction

EDC Lubricants and Gas (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

Information We Collect

We may collect the following personal information:

  • Full Name
  • Company Name
  • Email Address
  • Contact Number
  • Business Information
  • Delivery Information
  • Website usage data and cookies

Information is collected when you:

  • Submit a contact or quote request form
  • Communicate with us via email or phone
  • Use our website services
  • Request product information or quotations

How We Use Your Information

Your information is used to:

  • Respond to enquiries and quotation requests
  • Provide products and services
  • Process orders and deliveries
  • Improve customer service
  • Send important business communications
  • Maintain internal records
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

Legal Basis for Processing

We process personal information based on:

  • Your consent
  • Contractual necessity
  • Legitimate business interests
  • Compliance with legal requirements

Sharing of Information

Your information may be shared with:

  • Delivery and logistics partners
  • Payment service providers
  • IT and website service providers
  • Regulatory authorities where legally required

All third parties are required to protect your information securely.

Data Security

EDC Lubricants and Gas takes reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Loss or misuse
  • Disclosure or alteration

However, no online system can guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies to:

  • Improve website functionality
  • Analyse website traffic
  • Enhance user experience

You may disable cookies through your browser settings.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill business purposes
  • Comply with legal and tax obligations
  • Resolve disputes

Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to processing of personal information
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be published on this page with a revised effective date.